Refunds & Cancellations Policy for Pooja Products

At www.srikandavilas.com , we value your trust and strive to provide the best quality pooja products to meet your spiritual and devotional needs. If you are not entirely satisfied with your purchase, we’re here to help.

1. Order Cancellations

• Orders can be cancelled within 12 hours of placing the order or before it is shipped, whichever is earlier.
• To cancel an order, please email us at [support@email.com] or call our customer care number +91 98423 42155
• Once your cancellation request is approved, the refund will be processed to your original payment method within 5-7 working days.
  Note: Orders that have already been shipped cannot be cancelled.

2. Refund Policy

We ensure quality checks for all our pooja products before shipping. However, if you receive a damaged, defective, or incorrect item, please follow the steps below:

• Eligibility for Refund/Replacement:
• Damaged/Defective Products: You must report the issue within 48 hours of receiving the product.
• Incorrect Product: Report any incorrect products received within 48 hours of delivery.
• Missing Items: For missing items, please notify us within 48 hours of delivery.

Refund Process:

Send an email to [support@email.com] with your order number, a brief description of the issue, and clear images of the product showing the damage or error.

• Once your claim is verified and approved, you can opt for a replacement or a refund.
• Refunds will be processed within 7-10 working days to the original payment method.
• Note: Refunds are not applicable for products that have been used, tampered with, or damaged after delivery.

3. Non-Refundable Items
The following items are non-refundable:

• Products damaged due to customer negligence.
• Opened packs of incense sticks, camphor, kumkum, or similar items for hygiene reasons.
• Customized or made-to-order products.
• Items purchased during a sale or promotional offer.

4. Return Shipping

If a product is eligible for return, we will arrange for a reverse pickup free of cost.

• Please ensure the product is returned in its original packaging with all accessories and tags intact.
• For any queries related to cancellations, returns, or refunds, please contact our customer support team at:
  Email: support@srikandavilas.com
  Phone: +91 98423 42155,04545 242796 (Available: Monday to Saturday, 10 AM to 6 PM

Important Notes:

• Refunds are issued only after verifying the product’s condition.
• We reserve the right to deny a refund or replacement if the product does not meet our return policy criteria.
• Our policy complies with Indian consumer laws and aims to ensure a hassle-free shopping experience for our customers.

Thank you for choosing www.srikandavilas.com for your devotional needs. We appreciate your understanding and cooperation.
Last Updated: 17/12/2024